Shipping, Return & Exchange Policy

Shipping, Return & Exchange Policy

1. Shipping Policy

At 5S Sand & Soil Stabilization Solutions, we are committed to delivering your orders efficiently and in a timely manner.

  1. Orders are processed after payment confirmation and verification of order details.
  2. The estimated shipping time is 5 business days from the date of order confirmation. Delivery times may vary depending on the destination and the shipping carrier.
  3. Shipping times do not include weekends, public holidays, or unforeseen delays.
  4. Customers will receive shipment details and tracking information, when available, once the order has been dispatched.
  5. Customers are responsible for providing accurate shipping information when placing an order.
  6. 5S Sand & Soil Stabilization Solutions is not responsible for delays caused by shipping carriers, weather conditions, customs procedures, or other circumstances beyond our control.

2. Return Policy

We strive to ensure customer satisfaction and accept returns under the following conditions:

  1. Return requests must be submitted within 7 days of receiving the product.
  2. The product must be unused, unopened, and in its original condition.
  3. The product must be returned in its original packaging with all accessories and documentation, if applicable.
  4. Products that have been used, mixed, applied, customized, or specially prepared upon customer request are not eligible for return.
  5. Once the returned product is received and inspected, the refund will be processed within 7 to 14 business days through the original payment method.

3. Exchange Policy

Products may be exchanged under the following circumstances:

  1. The product arrives damaged or defective.
  2. The wrong product was delivered.

Conditions for exchange:

  • The customer must notify us within 48 hours of receiving the shipment.
  • Clear photos of the product and the issue must be provided.
  • The product must remain unused and in its original condition.

5S Sand & Soil Stabilization Solutions will cover shipping costs if the error is due to our mistake or a manufacturing defect. In other cases, shipping costs may be the responsibility of the customer.


4. Order Cancellation

  1. Orders may be canceled before shipment by contacting customer service.
  2. Once an order has been shipped, cancellation is subject to the terms of the Return Policy outlined above.

5. Contact Us

For any inquiries regarding shipping, returns, exchanges, or order cancellations, please contact our customer service team through our official communication channels.

By placing an order through our website, you acknowledge and agree to the terms and conditions of this Shipping, Return & Exchange Policy.